1. Introduction
Moose & Co – Dog Training (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
2. Data Controller
Moose & Co Training
hello@moose.co
3. Information We Collect
- Personal Details: Name, contact information (phone, email, address)
- Dog Information: Name, breed, age, health and behavioural history, dietary needs
- Training Records: Session notes, progress reports
- Media: Photos and videos taken during sessions (with consent)
4. Legal Basis for Processing
We process your data as necessary to:
- Fulfil our contract with you to provide dog training and care services
- Comply with legal obligations
- Obtain your explicit consent to use photos/videos for marketing or educational purposes
5. How We Use Your Data
- To deliver and manage training services
- To communicate with you about appointments, updates, or emergencies
- To improve our services based on feedback and progress tracking
- To share data with emergency contacts or veterinary professionals in case of incidents (only when necessary)
6. Data Sharing
We will never sell or rent your data. We may share information with:
- Vets or emergency services if your dog requires urgent care
- Relevant authorities only when legally required
7. Data Retention
We retain your personal and dog training data for 2 years after your last session unless you request earlier deletion.
8. Data Security
We use industry-standard measures including:
- Password-protected electronic storage
- Locked physical files
- Secure handling of any third-party services we use
9. Your Rights
You have the right to:
- Access your personal data
- Request corrections or deletions
- Withdraw consent for media use at any time (contact us at [contact email])
- Object to processing or request data portability
10. Media Consent and Opt-Out
Photos or videos taken during sessions will only be used with your explicit consent. You may withdraw consent at any time by contacting us, and we will cease usage promptly.
11. Changes to this Policy
We may update this Privacy Policy occasionally.
We will notify you of significant changes.
For questions or data requests, please email: hello@moose.co